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General FAQs
Updated over 3 weeks ago

Why choose IVY RX?

IVY RX is a 100% online telehealth platform that connects patients to vetted, licensed healthcare professionals in all 50 states. We offer support for conditions ranging from anti-aging to sexual health and weight loss.

By using our user-friendly online system, you can respond to a series of inquiries and get in touch with a licensed medical professional. They will suggest a tailored treatment plan for you. If deemed suitable, your prescribed items will be delivered to your doorstep.


Is my health information safe?

At IVY RX, keeping your health information safe is our top priority. Some of the key features of our HIPAA-compliant website include:

  • Use of an SSL certificate

  • Encrypted web forms

  • LegitScript certified

  • Secure storage of data and servers

  • Regular data backups and secure deletion of unwanted PHI


How are these products sourced?

Our pharmacy partners provide FDA-audited and quality-controlled medications that meet the same standards as those available at any US pharmacy. Medications, including generics, may originate from the US or other countries, but they are always dispensed and shipped from a certified US-based pharmacy that adheres to strict manufacturing and approval processes. All medication is purchased from FDA-registered and inspected facilities.


What is compounding?

Drug compounding refers to the practice of blending, modifying, or combining ingredients to produce a customized medication for individual patients. It often involves combining two or more drugs to create a tailored solution. Compounded drugs are not FDA-approved.


Can I use my own pharmacy with IVY RX?

No, we are unable to use other pharmacies. Typically, IVY RX works with specific partner pharmacies to fulfill prescriptions, providing a streamlined service where medications are shipped directly to your home. In some cases, if you are experiencing side effects from weight loss medications, you can directly message your providers to request medications to be sent to your local pharmacy.

These medications are not covered by IVY RX, but they are generally low-cost and are usually covered by insurance.


What is your refund policy?

Unfortunately, we are unable to provide reimbursements or receive back prescription products for reuse or resale, and all transactions are considered final.

If you believe there has been a mistake in dispensing your prescription, please reach out to us by email at [email protected].


Does IVY RX accept insurance?

We do not accept any public or private health insurance plans, cost-sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.
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